How to ask for help

You can contact the Access Social Care (ASC) team by phone, fax, letter, email or in person by calling at Contact Warrington. There is good access for disabled visitors, we have a loop system, and we can also be contacted through Typetalk. 

If you are unable to contact us personally a relative or representative can contact us provided you have given your permission for them to act on your behalf. 

How to ask for help 'Out of Hours' 
You can also contact our 'Out of Hours' service which operates outside normal office hours. It runs Monday- Friday from 5.00pm to 8.30am and 24 hours a day at the weekends and on public holidays. 
 

What happens when you contact Adult and Children Social Services 
The majority of referrals and queries come in to the Access Social Care team. If we speak to you on the phone or in person, we may have to ask you several questions in order to get the information we need to process your request as quickly as possible. 

You are under no obligation to use our services and you can change your mind at any time. Not all requests to Adult and Children's Social Services are appropriate but we will always do our best to point you in the right direction. 

When we have enough information, we will record your details on our computer system and pass them to the appropriate team. Someone from that team will contact you either by phone or letter to make further arrangements. 

Please select one of the following links for further information on:

• Type of the information we hold about you and what we do with it
• Access to your records
• Eligibility criteria for Adult Social Care Services
• Eligibility criteria for Children & Families Social Care Services         

Last updated 06/03/2010 12:04:47

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