The street lighting service provides and maintains the majority of the town’s 26,000 streetlights. We look after street furniture such as bollards and lit road signs.

Our main day-to-day work involves repairing any lights that have gone out (outages) and making safe any lights that have been knocked over or damaged in a dangerous way. We replace a number of street lights each year.

We also design and install new lighting and approve lighting schemes from private developments to ensure they meet modern standards. The street light network is regularly inspected to check lights are working and safe. We welcome any reports from the public on lights that don’t work or are damaged.

Contact us

01925 443322                                                                  

contact@warrington.gov.uk

Fax: 01925 443211

The street light outside my house does not work how do I report it?

You can report a faulty street light between 8.30am and 4.30pm using the online form, by telephone, fax or email.

What about out of hours emergencies?

For emergencies only please telephone 01925 444400.

How long do repairs take?

Some repairs are carried out immediately. Most repairs are usually carried out within 5 – 10 working days.

Sometimes the problem relates to the electricity feeding the column. The electricity supplier will be contacted. They usually respond within 15 working days. Problems can be complex and may take longer to rectify.

There is a street light with the metal case missing and exposed wires, what do I do? 

Do not touch the street light. Please contact our customer care team immediately on 01925 443322 or for out of hours please telephone 01925 444400. Under no circumstances must you try to refit the column or touch any of the inside wiring.

My road is dark and I think the lighting is inadequate, can I request improvements?

Please contact us and let us know what you think. All requests for improvements will be considered and prioritised accordingly.

If I wanted to make a complaint/comment/compliment how would I go about this? 

We welcome complaints, compliments and comments from the public as we see it as a way of helping to improve our services.